Shipping & Returns
Shipping
Online orders may be delivered to the USA only. The following delivery options may be offered depending on the region and the availability of your creation. You may get an estimated delivery date once your selection is in your basket.
- Standard delivery: 2 - 5 business days, $15 rate
- Express delivery: 1 - 3 business days, $35 rate
Returns
Online purchases can be returned or exchanged within 30 days of delivery. For boutique returns, please contact your local boutique.
To be eligible for a refund or exchange, items must be:
- New, unworn, and in perfect condition, with all protective materials, tags, and stickers (if applicable) attached.
- In their original packaging, including all accessories and documents, and accompanied by the sales slip.
- Not engraved, resized, modified, or a custom/special order.
This policy applies to online orders only. For boutique returns, please contact your local boutique.
Gina Rose accepts online returns by mail or in a boutique. Returns for a refund must be sent back within 30 days of delivery.
Returned items must be in the same condition as received: unworn, undamaged, unaltered, with original tags, packaging (if applicable), and proof of purchase. Items not meeting these criteria will be returned to you.
Your Story, Cast in Recycled Metal. The Gina Rose Custom Design Experience
Collaborate directly with Gina Rose to transform your vision - or your treasured heirlooms - into a modern masterpiece of ethical luxury
A Collaboration Built on Integrity
With over 23 years in the luxury jewelry world, I’ve learned that the most precious pieces are the ones that tell a personal story. My custom design service is more than just creating jewelry; it’s a partnership. I founded Gina Rose Jewelry on the belief that true luxury is transparent, ethical, and deeply personal.
Whether you're dreaming of a completely new design, reimagining a family heirloom, or creating the perfect engagement ring, I will personally guide you through every step. Together, we will create a piece that is not only beautiful but is a true reflection of your values and your story.
Warmly,
Gina Rose
Our Transparent Four-Step Custom Journey
Share Your Vision
It all begins with a conversation. In our initial consultation (in-person in Chicago or via video call), we'll discuss your ideas, inspirations, budget, and timeline. We’ll explore sketches and talk about how we can use your existing metals and gemstones or source new, ethically-vetted materials for your piece.
Bringing Ideas to Life
Based on our conversation, I will develop initial design concepts and sketches. For more intricate pieces, we will create a detailed 3D digital model (CAD rendering). This allows you to see your piece from every angle and make any refinements, ensuring the final design is exactly what you envisioned.
Artisanship & Ethis in Action
Once you approve the design, our meticulous crafting process begins. Whether we are melting down your heirloom gold or using our 100% recycled metals, every step is handled with the utmost care in our Chicago studio. If we are sourcing gemstones, you will receive full transparency on their origin and ethical journey.
Your Story, Reimagined
The moment your vision becomes a reality. Your finished custom piece is presented to you, beautifully packaged and ready to be worn and cherished for generations. It’s more than jewelry; it's a piece of you, crafted with integrity.
Luxury with a Conscience
Breathe New Life into Old Gold
Have unworn jewelry or family heirlooms collecting dust? We specialize in repurposing your existing gold, silver, or platinum to create your new design. Alternatively, all new metal used in our studio is 100% recycled, ensuring no new mining is required for your piece.
Beauty Without Compromise
We can expertly unset and incorporate the diamonds and gemstones from your existing jewelry into a new design. Should your vision require new stones, we are committed to 100% transparency. We source exclusively from trusted suppliers who provide conflict-free, ethically mined, or lab-grown gems that meet the highest standards of social and environmental responsibility.
Frequently Asked Questions
The typical duration from the initial consultation to the finished piece spans approximately 3 weeks. This timeframe may vary depending on the number of revisions involved and the specific procurement of stones. A more precise schedule will be provided during the initial consultation.
The initial 30 minute consultation is complementary where you would be given an estimate. Then there is a non-refundable $250 design fee for a detailed sketch or Computer Aided Design rendering that is taken off the total. When the design is approved, 50% of the total is due to begin manufacturing and sourcing, and the remainder due when completed.
For metal, we can work with Sterling Silver, Gold and Platinum. As for stones, typically yes, unless they are chipped/broken, or the risk that removing them from their current piece would cause them to become chipped/broken. Specific details would be discussed during your complementary consultation.
Absolutely! And everything in between!
Please fill out the Contact & Consultation Form to set up a virtual consultation.
Please have design elements and ideas in the form of photos or drawings ready to share, along with detailed photos or physical pieces of the jewelry you would like to redesign. The more information we have, the better the final result!
Contact & Consultation Form
Let's Begin Your Story
Ready to explore the possibilities? Please fill out the form below to schedule your complimentary, no-obligation design consultation. I look forward to connecting with you.